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Senior Human Resources Associate

หมดเขตวันที่ : 06 ตุลาคม 2019



Vacancy Notice No. 28/2019


Title of Post

Senior Human Resources Associate


General Service, G7

Post Number


Type of contract

Fixed-term appointment (on replacement capacity)


Bangkok, Thailand

Date of Issue

23 September 2019

Effective date of assignment

As soon as possible

Closing Date

06 October 2019


Operational Context:


The Senior Human Resources Associate supports the UNHCR’s People Strategy and contributes to the implementation of the 2018 independent Human Resources review, which resulted in the establishment of HR strategic priorities and the reconfiguration and transformation of the Division of Human Resources (DHR) from a largely transactional model into a strategic business partner for field operations and senior management. Having the right people in the right place at the right time is at the core of enabling UNHCR to protect and respond to persons of concern. By attracting, retaining and developing a talented, diverse and agile workforce while nurturing a culture of excellence, respect and wellbeing for all, UNHCR’s Human Resources acts as a strategic partner to the organization, enabling a people-centric culture.


The Senior Human Resources Associate provides support and assistance in the areas of operational support, workforce planning, assignments and talent acquisition, organizational cultural changes, HR policy implementation and duty of care in the area of responsibility (AOR). The incumbent maintains employee confidence and protects the organization and its workforce by keeping human resources information confidential.


The Senior Human Resources Associate is usually supervised by the Associate HR Officer, HR Officer or another HR or admin staff. This position can be located in a Country Operation, Multi-Country Office, Regional Bureau or Headquarters. The incumbent supervises some support staff. The supervisor provides the incumbent with regular guidance. The incumbent works quite independently on regular assignments with an oversight from the supervisor, assisting him/her in personnel administration and other HR related matters.


The incumbent may maintain a direct working relationship with a number of units within the Division of Human Resources (DHR).


In addition, the incumbent is expected to assist the supervisor in the provision of resources (human, material and services) necessary to support the day-today activities of the staff in the office.  S/he may also supervise, directly or indirectly, activities concerned with office management and grounds maintenance, security, transport and similar services.




Human Resources Operational Support:

  • Implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks. This may include:

  • Administration of recruitment, assignment and separation of local staff in the AOR, in accordance with UN/UNHCR rules and procedures.

  • Update of personnel records in the Office, including MSRP entries into HR module where required.

  • Assisting with recruitment and other procedures related to affiliate workforce.

  • Contribution to workforce planning activities.

  • Provision of a HR customer service-oriented culture that values proactivity, continuous improvement, innovation and high performance.

  • Enforce compliance with UNHCR’s Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.

Assignments and Talent Acquisition:

  • Coordinate the recruitment of local staff including the issuance of vacancy notices and screening of the application. Prepare submissions for the review by the Assignments Committee (AC).

  • Assist in organizing outreach campaigns to attract diverse applicants.

  • Track and report on recruitment and assignments activities.

Advice to staff and contribution to an inclusive work environment:

  • Build dialog and outreach with staff; answer questions, and provide information to staff as to where to go for help or ask questions.

  • Advise staff members and affiliate workforce on their rights, obligations, benefits and entitlements, and assist them in interpreting UN/UNHCR staff rules and regulations.

  • Assist in provision of on-boarding, induction, re-integration into the workplace and off-boarding to colleagues.

  • Be proactive in identifying issues, themes and patterns affecting the workforce’s health and welfare, including sexual harassment and abuse of authority.

  • Assist in implementation of HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.

HR policies and inter-agency:

  • Enforce compliance with UNHCR’s Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.

  • Participate in the ICSC survey on living conditions and classification of duty stations as well as in the UN Country Team local staff salary survey and other local inter-agency HR-related fora and initiatives.

Duty of Care:

  • Assist in the security and medical evacuations of UNHCR personnel. Maintain daily tracking record of staff and families to provide accurate information in case of emergency.

  • Administer UNHCR medical insurance plan for locally recruited staff.

  • Perform other related duties as required.

Essential Minimum Qualifications and Experience:

  • 11 years of relevant experience with High school diplomas plus Advanced Training/Certificate in Business Administration, Office Management, Human Resources Management or related field.

  • Experience working in Human Resources as well as knowledge of general HR policies, processes and systems are essential. 

  • Experience in HR information technology systems and tools, working with the United Nations and a multi-cultural setting is desirable. 

  • Fluency in English and Thai.



Functional Skills:

HR–Human Resources

UN-UN/UNHCR Administrative Rules, Regulations and Procedures

IT-Computer Literacy*

Provision of technical HR advice

HR-Administer/manage a large number of staff, preferably within the UN

Talent development

Relationship Management

Learning Agility

(Functional Skills marked with an asterisk* are essential)


Competency Requirements:

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies:

  • Accountability

  • Communication

  • Organizational Awareness

  • Teamwork & Collaboration

  • Commitment to Continuous Learning

  • Client & Result Orientation

Managerial Competencies:

  • Managing Performance

  • Managing Resources

Cross-Functional Competencies:

  • Analytical Thinking

  • Planning and Organizing

  • Change Capability and Adaptability


Internal candidates: Interested staff members should consult the Policy and Procedures on Assignments of Locally recruited Staff (IOM/49-FOM/50/2012 dated 15 June 2012). If you have questions regarding your eligibility, you may also contact the HR Unit.

An applicant who has internal status is a staff member holding an indefinite or fixed-term appointment in any duty station in the country. Former UNHCR General Service staff members, having held an indefinite or fixed-term appointment for an uninterrupted period of at least one year may apply for internally advertised vacancies at their previous grade or equivalent or one grade above, if the seniority requirements are met, for a period of two years following separation (if such criteria are not met, former staff members can still apply as external candidates).

External candidates: External candidates must meet the essential minimum requirements of the position and candidates not citizens of the country must comply with all eligibility requirements for employment in line with the prevailing legislative prerequisites in the country.[1]


A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at:

Submission of Applications:

If you wish to be considered for this vacancy, please submit your letter of motivation, updated factsheet (for internals), signed Personal History Form (for externals) by e-mail clearly stating the position title, vacancy notice number and your Last Name in the subject line to by the closing date.


The Personal History Form and its supplementary sheet can be downloaded from: and


No late applications will be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).


UNHCR strongly encourages qualified female applicants for this position. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with the strictest confidentiality.


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