Associate Refugee Status Determination Officer (VA.NO.37/2019)
United Nations High Commissioner for Refugees (UNHCR)
Representation in Thailand
Vacancy Announcement No. 37/2019
Associate Refugee Status Determination Officer
Equivalent to P-2
Date Issued of the Vacancy Announcement:
20 December 2019
Refugee Status Determination Officer
Closing Date of the Vacancy Announcement:
03 January 2020
International Individual Contractor Agreement (UNOPS)
Availability of the Position 15 February 2020
The Associate RSD Officer is a member of the Refugee Status Determination (RSD) team. Under the direct supervision of the RSD Officer (RSD Supervisor) and overall supervision of the Senior Protection Officer, s/he will assist in the management, supervision and support of more junior eligibility associates. The incumbent’s responsibility will first and foremost focus on reviewing RSD assessments at appeal stage prepared by members of the RSD team; and providing legal and procedural guidance and coaching to team members. In addition, the incumbent will be involved in training members of the RSD Team as appropriate. The incumbent will also be involved in the review and provision of guidance on cases at first instance and reopening. Further s/he will be tasked to conduct interviews and draft assessments, at all stages of the RSD process. S/he will also be expected to finalize re-opening file reviews and ensure agreed upon weekly targets are met. The incumbent will be tasked with updating SoPs as well as creating templates and tools to enhance RSD capacity as needed, including with respect to COI, and registeration. At the end of the year, the incumbent together with other relevant RSD staff will be expected to carry out performance appraisals of team members. The incumbet will also act as RSD Anti-Fraud Focal Point and will also be a member of the Protection Panel. Further, the incumbent will support the RSD Officer and the Senior Protection Officer with regards to providing counseling, tracking and conducting case processing, including of merged case processing, as well as creating SoPs and tools, should it be needed for the Multi-Country-Office.
Duties and Responsibilities
- Stay abreast of legal, political, security and other developments which impact on the protection environment, and in particular, on protection delivery through RSD.
- Assist in the supervision and oversight of RSD and RSD-related activities to promote full compliance with written Standard Operating Procedures (SOPs).
- Act as Team Leader for Appeal RSD Team: perform functions as technical supervisor of Eligibility Officers in the Appeal RSD Team, manage workload and individual schedules while promoting full compliance with relevant procedures and standards and prevention of fraud, as well as adherence to processing timelines and quotas, promote team spirit and motivation within the team, and provide performance evaluation of staff;
- Review and endorse RSD decisions, provide appropriate individualized and overall feedback and guidance to RSD staff, ensure comments are provided in a timely manner, and to that end, ensure review targets of reviews are met regularly;
- Assess training needs of staff engaged in RSD; prepare a training plan and provide on-going training and coaching on legal and procedural RSD issues;
- Maintain accurate and up-to date records and data related to all work on individual cases;
- Support RSD Officer and assist in designing, implementing and revising operation-specific Standard Operating Procedures (SOPs) related to RSD as well as registration and general processes in accordance with applicable standards and policies, as requested;
- Assist in creating, developing and updating tools to enhance RSD processing and improve coordination between units, such as prepopulated templates and style guides to reduce assessment preparation time and enhance overall consistency in decision-making, as agreed to with RSD Officer;
- Analyze and suggest how the RSD processes can be made more efficient and streamlined, while being in compliance with the RSD Procedural Standards;
- Assist in monitoring RSD trends and in compiling and analyzing RSD statistics related to RSD case processing to identify and respond to developments or issues impacting on the efficiency or quality of RSD decision-making, and to propose remedial measures;
- Assist in developing and maintaining processes to ensure that persons of concern, Government authorities and partners have accurate information on the RSD procedures, including UNHCR standards, policy and practice;
- Act as RSD Fraud Focal Point and strengthen office’s protection program to prevent and respond to fraud committed by persons of concern, review and revise RSD procedures to promote the same; and actively participate in Fraud Panel;
- Act as Protection Panel Focal Point from the Registration and RSD Teams to discuss interventions and solutions for individual cases and attend protection counselling when required;
- Conduct RSD interviews and draft RSD Assessments as requested, in particular for exclusion, complex or sensitive cases in accordance with applicable standards and guidelines;
- Provide counseling, track and conduct case processing, including merged case processing, as well as creating SoPs and tools, should it be needed for the Multi-Country-Office;
- Support RSD Officer and national officer with regards to UNHCR support to governments, in terms of capacity building, should it be needed.
Qualifications and Required Competencies
- University Degree (Law, Political Science, International Human Rights Law and/or a related field), required.
- Graduate Degree in Law, preferred.
- At least 3 years of experience in refugee status determination, including assessment of complex cases, in particular exclusion and cancellation, as well as cases at appeal and reopening, required.
- Experience in reviewing RSD assessments and endorsing decisions, providing relevant feedback to staff, and coaching and mentoring staff, required.
- Experience in reviewing appeals, an asset;
- Experience in devising training material and conducting trainings related to RSD, an asset;
- Experience in SEA caseloads, an asset;
- Experience in government capacity building, an asset.
- Excellent Communication and English Drafting Skills, research and analytical skills, required.
- Strong Computer Skills, including knowledge of Excel and proGres, required.
- Strong interpersonal skills, ability to work in a team and to handle stress, ability to establish and maintain good working relations with people of different national and cultural backgrounds and proven ability to enhance harmonious workplace environment, required.
- Fluency in languages relevant to the office caseloads, desired.
Please submit your Motivation Letter, P.11 form, Curriculum Vitae and a copy of official ID card/national passport indicating the vacancy announcement number and position title to:
Only candidates under positive consideration will be contacted for a written test and/or interview.
UNHCR/P.11 and supplementary forms can be downloaded from: https://www.unhcr.or.th/sites/default/files/u11/P11_UNHCR.docm and