Skip to main content


Senior Medical Admin Assistant/Nurse (VA.NO. RBAP013/2020)

หมดเขตวันที่ : 06 เมษายน 2020



Vacancy Notice No. 13/2020

Title of the Post

Senior Medical Admin Assistant/Nurse


General Service, G5

Post Number


Type of contract

Temporary Appointment


RBAP, Bangkok, Thailand

Date of Issue

30 March 2020

Effective date of assignment

As soon as possible

Closing Date

06 April 2020

Duration of Assignment

Six (6) months


Organizational Setting and Work Relationships:


The Staff Health and Welfare Service (SHWS) is a part of the Division of Human Resources (DHR) responsible for ensuring that the workforce of UNHCR has a safe and healthy work environment, in the interests of good functioning and productivity. Occupational health focuses on enhancing and maintaining:

-           the health of people at work, ensuring they operate safely; and

-           the organisational effectiveness of UNHCR by providing expert advice to management


The Medical Section includes some 15 professional and support staff providing occupational medical services and support to UNHCR staff. In addition to work with individual staff and teams in direct person-to-person service, the Section is responsible for overall implementation of the UNHCR’s Duty of Care commitments. 


The Senior Medical Admin Assistant/Nurse is under direct supervision of Senior Regional Medical Officer (SRMO). As part of the Medical Section team, and in support to the SRMO, the Senior Medical Admin Assistant/Nurse will provide administrative, logistic, support to the health projects/programmes and emergency support identified at strategic planning S/he will also collaborate very closely with other regional/HQ medical offices. The incumbent works in strict respect of medical confidentiality. 


This position is responsible for supporting the Medical Section daily administrative activities in the duty station and supporting the implementation of health promotion programmes, travel medicine and emergency medicine and occupational health interventions.


The Senior Medical Admin Assistant/Nurse is expected to regularly update his/her medical competencies and knowledge, as for all medical colleagues, especially within the domains of travel medicine, infectious diseases, occupational medicine and emergency and disaster medicine.


The Senior Medical Admin Assistant/Nurse should be aware of the rules and procedures regarding the social security of UNHCR staff and their families, strong experience in and familiarity with occupational health and safety standards. 

Work relations within UNHCR foresee contacts on a daily basis with clients in the duty station in respect of medical evacuations, sick leave, education and dependency grants and other medical administrative matters. It also foresees working relationships with health care providers, interagency counterparts and other stakeholders. The post requires a strong degree of cultural awareness and capacity to positively interact with people of diverse backgrounds.


Current operational circumstances require frequently long working hours. Stressful work context, therefore capacity for self-care is critical.


Functional Statement:



  • Medical Administrative and nurse support is provided to the activities of the SMOs in line with SHW Service strategic objectives.

  • The medical code of ethics and clinical governance with regard to provision of quality of care and safeguard for high standards must be respected

  • The rules and procedures of the United Nations system and of UNHCR in particular are respected.

  • As far as the Medical Section is concerned, the social security regulations for UNHCR staff (sick leave for    illness or accident, service-incurred illness or accident, disability declarations, maternity leave, etc.) and the medical insurance policies (MIP), are adhered to.  





  • Receive, review and route all incoming material, indicating priority items and place the information along with any background information with the digital medical file for the attention of the physician.

  • Exercise absolute confidentiality when dealing with medical issues. 

  • Receive clients, arrange client consultations and respond to enquiries of a medical-administrative nature. 

  • Prepare correspondence of a medical and semi-technical nature. 

  • Provide administrative support to travel, training and other operational activities of the SMO if needed.

  • Utilizing Occupational health electronic record system.

  • Process mission requests, recruitment, periodic and exit examinations and verify that the medical file is complete. 

  • Process requests for medical evacuations of staff.

  • Handle all documentation relating to maternity leave, sick leave and, if necessary, forward sick leave notices to the administration. 

  • Consolidate statistics in respect of mortality and morbidity, evacuations, service incurred accidents, sick leave, compensation claims, and disability cases for the countries of responsibilities. 



  • Perform medical travel advice.

  • Administer recommended vaccines on a case-by-case basis (following standard operating procedures of the Medical Section which are based on World Health Organization and Centers for Disease Control recommendations) and record the administered vaccines on the international vaccination card and in the staff member’s medical dossier.

  • Provide support to the SMO in the planning, implementation and evaluation of health protection programmes concerning UNHCR staff.

  • Assist SMO in the conduct of health hazard evaluations at duty stations through epidemiological survey, etc.; as well as in the implementation of interventions to address prevailing identified health problems.

  • Provide training in first aid, BLS, ergonomics, and any other relevant health educational topic. Perform any other related duties as required.


Essential Minimum Qualifications and Professional Experience Required:


  • Completion of secondary school with a nationally or internationally recognized and valid nursing qualification (e.g. SRN UK - State Registered Nurse).

  • BLS certification.

  • Minimum 5 years of experience in nursing, of which at least 3 years should be in a capacity directly relevant to the current position, preferably in a UN medical service or equivalent environment. If the applicant holds a completed university degree (which is not required for this position), the number of years of university education may be considered equal to the same number of years of work experience in reviewing the number of years of experience required for the post, provided that the degree has been completed and is directly relevant to the position.  The period of university level education shall count for no more than 50% of the required work experience and is only to be considered when comparing external candidates. 

  • Experience, with ongoing professional development in the field of travel/tropical medicine, occupational health and emergency medicine.

  • Experience in project management in health promotion, prevention and protection interventions.

  • Excellent communication, presentation and drafting skills and ability to understand diverse medical terminology.

  • Strong knowledge and full command of the most common office digital software.

  • Strong experience in and familiarity with occupational health and safety administrative.

  • Experience in dealing with multiple crises and emergency settings; ability to come up with innovative and creative solutions to operational challenges.

  • Experience in managing occupational health and safety record systems software's. Strong experience in IT


Language Requirements:


  • Fluency in English and Thai.


Desirable Qualifications & Competencies:


  • Completion of formation (diploma/ baccalaureate) medico-assistant.

  • Completion of the Secondary education with post-secondary training/certificate in Business Administration, Finance, Human Resources or related field. Experience in UNHCR administrative procedures in travel management, purchase ordering and/or requisitioning.

  • Extensive knowledge of all UN-wide health care policies and protocols (e.g. medical evacuation procedures, etc.) 

  • Knowledge of the occupational health electronic record system.

  • Experience or training in Occupational Health.

  • Training in the field of travel/tropical medicine and emergency medicine (certification in PHTLS, BLS, ACLS, are an asset).

  • Training/instructor certification and experience and facilitation is an asset.

  • Extensive knowledge of the WHO International Statistical Classification of Disease and Related Health Problems (ICD10).

-        Knowledge of UNMIS, MIP and UN Compensation Committee and Pension Fund Rules.


Competency Requirements:

Cross-Functional Competencies:

  • Analytical Thinking

  • Planning and Organizing

  • Stakeholder Management

  • Change Capability and Adaptability



Internal candidates: Interested staff members should consult the Policy and Procedures on Assignments of Locally recruited Staff (IOM/49-FOM/50/2012 dated 15 June 2012). If you have questions regarding your eligibility, you may also contact the HR Unit.


An applicant who has internal status is a staff member holding an indefinite or fixed-term appointment in any duty station in the country. Former UNHCR General Service staff members, having held an indefinite or fixed-term appointment for an uninterrupted period of at least one year may apply for internally advertised vacancies at their previous grade or equivalent or one grade above, if the seniority requirements are met, for a period of two years following separation (if such criteria are not met, former staff members can still apply as external candidates).


External candidates: External candidates must meet the essential minimum requirements of the position and candidates not citizens of the country must comply with all eligibility requirements for employment in line with the prevailing legislative prerequisites in the country.



A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at:


Submission of Applications:

If you wish to be considered for this vacancy, please submit your letter of motivation, signed Personal History Form  by e-mail clearly stating the position title, vacancy notice number and your Last Name in the subject line to RBAPHR@UNHCR.ORG  by the closing date.


The Personal History Form and its supplementary sheet can be downloaded from: and


No late applications will be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).


UNHCR strongly encourages qualified female applicants for this position. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with the strictest confidentiality.



Refugees – who cares? We Do