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Face to Face Officer, Dubai, United Arab Emirates

หมดเขตวันที่ : 30 พฤศจิกายน 2018

Position Title: Face to Face Officer

Contract/Level: UNOPS IICA-2 (equivalent to P3)

Category: UNOPS

Section/UNIT: Dubai, United Arab Emirates

Duty station: Private Sector Partnership

Duration: 01/01/2019 31/12/2019 (renewable)

Closing Date: 30th of November 2018



1. Background Information

Private Sector Partnership Service (PSP) sits in UNHCR's Division of External Relations and is responsible for raising resources for the organization from two sources; Individual Giving (general public) and Leadership Giving (corporations, foundations and High Net Worth Individuals).

With an ever growing funding gap for the different refugee relief operations, UNHCR is aiming to raise a USD 1 billion/year by 2025 from the private sector globally including the MENA region with an identified significant potential for growth.

PSP MENA needs to hire a Face to Face (F2F) Officer to help setup and develop a F2F program across different countries in the MENA region as well as provide strategic input, advice on investments, technical expertise, coaching and ongoing fundraising support to the relevant teams.

2. Duties and Responsibilities

  •   Provide and co-ordinate the face to face fundraising programme, both agency and any future in-house activity, ensuring that all targets and key performance indicators are met or exceeded.

  •   Prepare the key performance indicators, using results to drive strategy and developing areas with greatest potential.

  •   Provide the acquisition and retention plans ensuring the correct volume and quality of venues for the programme to successfully operate.

  •   Develop the regional strategy for the face to face program, including local plans for market entry and program growth in each of identified markets of interest.

  •   Advice on investment allocation for the program.

  •   Develop and maintain good working relationships with local authorities and private stakeholders (like private venues) to ensure that procedural and legal requirements are met smoothly and timely.

  •   Identify the right partners, develop the relationship, and manage contracts with external partner agencies including event, marketing, and recruitment agencies.

  •   Develop and continuously update and enhance materials used by the F2F field teams, in coordination with campaign and fundraising communication colleagues.

  •   Provide performance and results against set KPIs and objectives.

  •   Prepare and manage the program budget, as well as monitor and report on expenses and ROI.

  •   Attend regional meetings to maintain excellent knowledge of UNHCR campaigns and projects being developed.

  •   Liaise with other colleagues in the PSP unit in MENA to align plans with other digital and offline activities planned.

  •   Contribute to skill-sharing and developing relationships with colleagues from other fundraising offices and units.

  •   Perform other duties when required.


  • Essential Minimum Qualifications and Professional Experience Required

  • Education

             University degree in Marketing, Business or other associated field, and/or equivalent work experience.


         Work Experience

  •   Minimum 5 years of experience of relevant experience with a bachelor degree or two years of relevant experience with master's degree.

  •   Experience in fundraising/sales/marketing or related field, with a track record of delivering successful supporter/client retention and development programs.

  •   Experience in people and performance management.

  •   Good knowledge of humanitarian assistance and UN environment.

  •   Proven experience of exceeding KPIs.


  • Required skills & Competencies

  •   Strong relationship management skills.

  •   Strong team worker and motivator.

  •   Excellent interpersonal and leadership skills.

  •   Capacity to travel within the MENA region very frequently and work remotely with minimal supervision.

  •   Ability to multi-task in a demanding environment, and work.

  •   Strong attention to detail and an analytical mind, a proven ability to interpret data &build reports.

  •   Accountability for work outcomes.

  •   Highly proficient in MS Office

  •   Confident working with a high level of autonomy, reporting & delivering on budget.

  •   Be proactive and have the ability to use your own initiative.


  • Language

           Required: Fluency in English.



            The role will be based in Dubai, United Arab Emirates.



            To Apply: 

            Interested applicants should submit their letter of motivation and Personal History Form (P11), including testimonials/degrees/certificates to indicating “Face to Face Officer, IICA 2” in the subject of the email.


P11 forms are available on

Closing date for receipt of applications: 30th of November 2018.