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Community Services Assistant (VA.No.29/2017)

Closing Date : 31 July 2017


United Nations High Commissioner for Refugees (UNHCR)

Representation in Thailand


Vacancy Announcement No. 29/2017   

Internal/External Circulation


Position Title:

Community Services Assistant

Post Level:

Equivalent to GS-4

Date Issued of the Vacancy Announcement:

18 July 2017


Post No.:



Report To:

Protection Officer



Closing Date of the Vacancy Announcement:

31 July 2017




Protection Unit


Duty Station:

Mae Sot, Thailand


Contractual Status:

Local Individual Contractor Agreement (UNOPS)



Availability of the Position         As soon as possible


Scope of Assignment


Accountability (key results that will be achieved)


·         Support is provided to establishing community activities which address the social, cultural, and livelihood needs of populations of concern.

·         Support and advice is provided to involve the host community in the protection of persons of concern. 

·         The Age, Gender and Diversity (AGD) approach is applied in all aspects of his/her protection and solutions work on behalf of persons of concern.

·         Ensure that communities of concern are fully aware and confident with the options/durable solutions open to them, so as to make fully informed decisions.


Responsibility (process and functions undertaken to achieve results)


·         Assist in working with host communities to involve national civil society groups and community-based organisations in improving the protection of persons of concern

·         Support implementing and operational partners as well as with displaced and local communities to develop community-owned activities to address, where applicable, the social, educational, psycho-social, cultural, health, organisational and livelihood concerns as well as child protection (including conducting Best Interest work when necessary) and prevention and response to SGBV.

·         Design , provide support training initiatives of relevant actors in communities where relevant.

·         Assist in analysing protection risks and capacities of communities of concern.  

·         Support participatory assessments and ongoing consultation with persons of concern.

·         Collect data for monitoring of programmes and budgets from an AGD perspective.

·         Accompany, and interpret for, senior management in their contacts with local interlocutors.

·         Support efforts and relevant colleagues in advocacy with the local authorities to access local   services where necessary

·         Draft and type routine correspondence, documents and reports using word processing equipment and maintain up-to-date filing systems.

·         Act as outreach focal points in designated camps to receive and to disseminate information on solutions in a culturally-appropriate way.


Authority (decisions made in executing responsibilities and to achieve results)


·         Assist participatory AGD sensitive analysis as an essential basis for UNHCR’s work.

·         Identify which individuals or groups to prioritize for counselling and field visits based on agreed criteria.

·         Enter data in proGres and other databases as required for voluntary repatriation, resettlement and other durable solutions.


Qualifications and Required Competencies


·         Completion of the Secondary education; Training in the related field of work.

·         Minimum of three (3) years previous relevant job experience.

·         Computer skills (MS Office, including Excel, Word, PowerPoint, Access)

·         Fluency in English and working knowledge of another relevant UN language or local language.

·         Knowledge of Administrative/financial rules, procedures, processes in the context of UNHCR offices and Field operations.

·         UNHCR learning programmes (PLP).

·         Knowledge of MSRP.

·         Working knowledge of another relevant UN language an asset.



Please submit your Motivation Letter, P.11 form, Curriculum Vitae and a copy of official ID card/national passport indicating the vacancy announcement number and position title to:


Applications will not be acknowledged.  Only candidates under positive consideration will be contacted for a written test and/or interview.


P.11 form can be downloaded from: